Our Returns Policy is simple: if you are not happy with a BagBliss bag, you can ask to return it within 7 days of delivery. This page explains which items can be returned, how to start a return, who pays for the return delivery and how refunds work when you have paid by cash on delivery.
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How our Returns Policy works
Every BagBliss order comes with a 7-day return window. The 7 days start on the day your order is delivered to you. If you contact us within that time and the item meets the conditions below, we will accept the return. Requests made after 7 days cannot be accepted.
Items that can be returned
To be eligible under this Returns Policy, the item must be:
- Unused and unworn
- In its original condition, with all tags attached
- In its original packaging, including any dust bag or box
Items that show signs of use, damage caused after delivery, or missing packaging cannot be returned. Please check your bag as soon as it arrives and keep all of the packaging until you are sure you are keeping it.
How to start a return
Starting a return takes a few minutes:
- Contact us within 7 days of delivery on WhatsApp, by phone or by email
- Share your order number and the reason for the return
- Wait for us to confirm the return address before you send anything
- Send the item back in its original packaging and keep your courier receipt
You can message us on WhatsApp at +92 313 7246335, call the same number, or email sales@bagbliss.store. Our team is available 24/7, so you can start a return at any time.
Who pays the return delivery
Under this Returns Policy, the cost of sending an item back to us is paid by the customer. Please keep your delivery receipt until the return is complete, as it is your proof that the parcel was sent.
This does not apply if the item arrived damaged or we sent you the wrong item. In those cases we cover the return at no cost to you.
Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, contact us within 7 days of delivery and send clear photographs of the item and its packaging. We will arrange a replacement or a refund at no cost to you.
Refunds
Once we receive the returned item and check its condition, we will confirm your refund. Because every BagBliss order is paid by cash on delivery, there is no card to refund automatically, so we will agree the refund method with you directly when the return is approved under this Returns Policy.
We will let you know when the returned bag has reached us and when the refund has been agreed, so you always know where your return stands.
Before you order
The easiest return is the one you never need. Each product page shows the bag in photos along with its details, and our team is happy to answer questions about size or colour before you order. Delivery is free across Pakistan in 3 to 5 days, and you only pay when the bag reaches you.
Tips for a smooth return
Keep the original box, dust bag and tags until you have decided to keep your bag, and take a few photos of the bag and its packaging before you send it back. Pack the bag carefully so it is not crushed on the way, and put a note with your order number inside the parcel.
Keep the courier receipt until we confirm that the return has reached us. Following these steps helps us approve your return quickly under this Returns Policy.
Related policies
This Returns Policy works together with our Shipping Policy and our Terms and Conditions. For questions about your personal information, read our Privacy Policy. You can also track your order or browse the shop.
Questions about this Returns Policy
For anything about a return or a refund, contact us:
Phone / WhatsApp: +92 313 7246335
Email: sales@bagbliss.store